LEDVEDA Automotive LED Bulbs – Business Terms & Quality Warranty Policy

Business Terms: Confirm the commercial, shipping, warranty and claim terms applicable to each quotation and order.

Thank you for considering LEDVEDA as your trusted supplier for professional automotive LED lighting solutions. As a factory-direct B2B manufacturer, we are committed to building long-term partnerships based on quality, reliability, and transparent business terms. This document outlines our policies regarding order fulfillment, quality assurance, and issue resolution, tailored specifically for our wholesale, distributor, and OEM partners.

1. Order Fulfillment & Shipping

• Lead Time:​ Confirm the current production schedule for the exact model, quantity, packaging and customization requirements in the quotation before placing the order.
• Shipping Terms:​ Confirm the available Incoterm, departure point, freight responsibility, duties and destination-specific requirements in the quotation for each order.
• Shipping Methods:​ Available freight methods, carrier options, cost responsibility and delivery arrangement are confirmed for the specific destination, quantity and order in the quotation.

2. Quality Warranty & Scope

• Warranty Period:​ LEDVEDA provides a 3-year warranty policy for automotive LED bulb products. Buyers should confirm the applicable warranty scope and terms for the exact quoted model and order.
• Warranty Scope:​ Confirm the covered failure conditions, applicable electrical specification and claim terms for the exact quoted model and order.
• What is NOT Covered (Standard B2B Terms):
  • No “Returns” in the B2C sense.​ We do not accept returns for change of mind, incorrect ordering, or compatibility issues. It is the buyer’s responsibility to verify product specifications and compatibility before ordering.
  • Damage caused by improper installation, misuse, accident, neglect, or modification of the product.
  • Failure due to the use of incorrect voltage, reverse polarity, or use in non-automotive applications.
  • Normal wear and tear or cosmetic deterioration.
  • Products purchased from unauthorized resellers.

3. Process for Quality Claims

In the unlikely event of a product quality issue covered under this warranty, please follow this professional process:

1. Notification:​ Contact our sales team in writing (sales@ledveda.com) after discovering a suspected quality issue, providing the order number and a detailed description. Confirm any claim-notification deadline applicable to the quoted order.
2. Evidence:​ Provide clear photos or videos demonstrating the defect, along with the product’s batch/lot number if available.
3. Assessment & Resolution:​ LEDVEDA will review the submitted evidence against the applicable order, model specification and agreed warranty terms. Any resolution is confirmed case by case in writing:
   • Replacement:​ Replacement arrangements, if applicable, are confirmed after claim assessment.
   • Credit:​ Any credit arrangement, if applicable, is confirmed after claim assessment.
   • Refund:​ Any refund arrangement, if applicable, is confirmed after claim assessment and the applicable order terms.

Important Notes:

• Any limitation of liability applicable to a specific transaction should be confirmed in the quotation, sales agreement or other written order terms accepted by both parties.
• Return-sample requirements and related freight responsibility, if needed for quality analysis, are confirmed case by case during the claim assessment.
• The party entitled to make a warranty claim and any transfer or downstream-support arrangement are governed by the applicable quotation, order and written warranty terms.

4. Our Commitment to Quality

We mitigate the need for claims through rigorous quality control:

• LEDVEDA’s quality-control process includes 12 professional tests. Buyers can request the test information relevant to the exact quoted model and acceptance criteria.
• LED chip, driver and construction specifications vary by model; confirm the exact component and performance requirements for the quoted product.
• If certifications, declarations or test reports are required, request the documentation applicable to the exact quoted model and destination market.

By placing an order with LEDVEDA, you acknowledge that you have read, understood, and agreed to these Business Terms & Quality Warranty Policy. We are dedicated to your success and welcome the opportunity to build a reliable partnership.

For any questions regarding this policy, please contact:

LEDVEDA

Email: sales@ledveda.com

Website: https://www.ledveda.com